Privacy Policy

Information We May Collect

Depending on how you interact with us, we may collect information including your name, email address, telephone number, mailing or service location, vehicle year/make/model/trim, vehicle condition, photographs you submit, services you are interested in, appointment information, quote and service history, communications with Auto Pro, website usage information and other information you voluntarily provide.

If you use our Careers section, we may also collect employment-related information that you choose to provide, including your résumé, employment experience, skills, availability, certifications, portfolio links and work samples.

Please do not submit highly sensitive information through general website forms unless specifically requested through an appropriate secure process.

Vehicle Assessment & Uploaded Images

Our Vehicle Protection Assessment may ask for information about your vehicle, driving habits, current protection, vehicle condition, service interests and photographs. We use this information to understand your vehicle and provide relevant service recommendations, estimates and follow-up.

Recommendations generated through automated systems or AI are informational and may require inspection by Auto Pro before final pricing or service recommendations are confirmed.

How We Use Information

We may use information to:

• Respond to inquiries and prepare estimates
• Recommend services and schedule or provide services
• Communicate about appointments or vehicle status
• Provide customer support and maintain service records
• Improve our website and customer experience
• Manage customer relationships and request feedback or reviews
• Provide authorized marketing communications
• Evaluate employment applications
• Prevent fraud or misuse and comply with legal obligations

SMS & Telephone Communications

If you provide your telephone number and give applicable consent, Auto Pro may contact you regarding your inquiry, estimate, assessment, appointment, service or other requested interaction. Where separate marketing consent is required, Auto Pro will obtain it through the appropriate consent mechanism. Consent to receive marketing communications is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply. You may reply STOP to an applicable text message to request that further messages covered by that request stop. FCC rules recognize reasonable methods of revoking consent, including common reply words such as STOP, QUIT, END, REVOKE, OPT OUT, CANCEL and UNSUBSCRIBE.

Email Communications

If you elect to receive promotional email communications, you may unsubscribe using the unsubscribe mechanism provided in those communications. Transactional communications concerning an inquiry, appointment, estimate or service may still be sent where appropriate.

Cookies, Analytics & Website Technologies

Our website may use cookies, pixels, analytics tools and similar technologies to operate the website, understand website performance, remember preferences, measure traffic and improve our marketing and customer experience. The specific technologies used may change as the website evolves. Where required, appropriate notice or consent mechanisms will be provided.

Embedded & Third-Party Content

Our website may contain or embed services provided by third parties, such as maps, videos, social media, scheduling systems, payment providers or other applications. For example, viewing an embedded YouTube video may result in information being processed by the applicable third-party platform according to its own privacy practices.

CRM & Service Providers

Auto Pro may use trusted service providers and technology platforms to help operate the business, including CRM, communications, scheduling, hosting, analytics, payment, automation and website providers. Information may be processed by these providers when reasonably necessary to provide their services to Auto Pro. We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us except as permitted or required by law.

Selling Personal Information

Auto Pro does not sell personal information for monetary compensation as part of its ordinary business model. If our practices change, this Privacy Policy and any legally required consumer choices or notices should be updated accordingly.

Data Security

Auto Pro takes reasonable measures intended to protect personal information appropriate to the nature of the information we maintain. No website, database, network or electronic transmission can be guaranteed to be completely secure. Florida law separately requires covered entities to take reasonable measures to protect and secure personal information in electronic form.

Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and service records, managing customer relationships, handling employment applications, resolving disputes and satisfying legal, accounting or regulatory obligations.

Privacy Rights

Depending on where you reside and which laws apply to Auto Pro and the particular processing activity, you may have certain rights concerning your personal information. Requests can be submitted using the contact information below. We may need to verify your identity before fulfilling certain requests.

Children’s Privacy

This website and Auto Pro’s services are not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13 through this website.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology or legal requirements. The “Last Updated” date should be revised whenever material changes are published.